But this product actually worked!! It is not even a boot from USB tool, but it's an. After trying many reputable software, I continued onto SuperAntiSpyware Opens a new window, which is an unfortunate name and branding, since it looks like malware itself. I tried various anti-malware products including boot from USB tools, however some of them would not recognize the NIC, so would not be able to run a scan, or would be able to run the scan, but the malware remained. The second option that comes up is "Remove everything and reinstall Windows." Upon closer inspection however, there were some files on the desktop that would not be on there if there was a complete, clean install. Listening to her story, her computer was going slow, so she searched for "refresh" in Windows Search.
A coworker came to me with a Lenovo x240 saying she had "refreshed" her laptop in an attempt to restart her computer.
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